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Privacy Policy

24th January 2025

Effective Date: July 18, 2026

Welcome to YatriCare Cab Service ("YatriCare", "we", "our", or "us"), operated by Firmbeginners IT Solutions Private Limited, Godda, Jharkhand – 814133, India.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our website, mobile applications, or transportation services.

By accessing or using YatriCare, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Profile Photo

  • Date of Birth (if applicable)

  • Emergency Contact (optional)

  • Government-issued identification (when legally required)

Ride Information

  • Pickup and Drop-off Locations

  • Booking History

  • Trip Details

  • Driver and Vehicle Information

  • Ride Preferences

  • Ratings and Reviews

Device Information

  • Device Model

  • Device ID

  • Operating System

  • Browser Type

  • IP Address

  • Language Preferences

  • Time Zone

  • App Version

Payment Information

Payments are processed through trusted third-party payment providers. We do not store your complete debit card, credit card, or banking credentials on our servers.

2. Location Information

YatriCare requires location information to provide safe and efficient transportation services.

We may collect:

  • Precise GPS Location

  • Approximate Location

  • Live Trip Location

  • Background Location (where required and permitted)

Location data is used to:

  • Identify pickup locations.

  • Match passengers with nearby drivers.

  • Provide navigation.

  • Track rides.

  • Improve passenger and driver safety.

  • Prevent fraud and misuse.

  • Enhance service quality.

Background location is collected only when necessary for ride-related functionality and after obtaining your explicit permission.

3. Prominent Disclosure and User Consent

YatriCare requests access only to the permissions necessary to provide transportation services.

Before requesting any sensitive permission, we clearly explain:

  • What information is collected.

  • Why it is needed.

  • How it will be used.

  • Whether it is shared with third parties.

  • How you can manage or revoke permissions.

Sensitive permissions are requested only after your consent.

Location Permission

For Passengers

Your location may be used to:

  • Detect your pickup location.

  • Match you with nearby drivers.

  • Navigate your trip.

  • Share your live trip location with the assigned driver.

  • Improve ride safety and service quality.

For Drivers

Your location may be used to:

  • Receive nearby ride requests.

  • Navigate to pickup and destination locations.

  • Share your live location with passengers during active trips.

  • Continue collecting location while you are online and available for rides to enable ride assignments, navigation, trip monitoring, and safety features.

We do not sell your location data.

You may revoke location permission at any time through your device settings; however, certain services may no longer function properly.

4. Camera Permission

Camera access may be requested for:

  • Profile photographs

  • Identity verification

  • QR code scanning

  • Customer support documentation

5. Photos & Media Permission

Media access allows users to:

  • Upload profile pictures.

  • Upload verification documents.

  • Submit support images.

  • Share ride-related content where applicable.

6. Phone Permission

Phone permission may be used to:

  • Verify your mobile number.

  • Enable communication between passengers and drivers.

  • Contact customer support.

We do not access or store your call history.

7. Notification Permission

We use notifications to provide:

  • Ride confirmations

  • Driver arrival alerts

  • Ride status updates

  • Payment notifications

  • Security alerts

  • Promotional communications (where permitted)

8. Microphone Permission (If Applicable)

Microphone access is requested only when voice communication features are available and only with your consent.

9. Contacts Permission (Optional)

Contacts are accessed only when you choose features such as inviting friends or sharing ride details. We do not access your contacts without your permission.

10. How We Use Your Information

We use your information to:

  • Create and manage your account.

  • Process ride bookings.

  • Connect passengers with drivers.

  • Process payments.

  • Improve ride accuracy.

  • Enhance safety.

  • Provide customer support.

  • Prevent fraud.

  • Send service updates.

  • Improve our services.

  • Comply with legal obligations.

11. Information Sharing

We do not sell your personal information.

We may share information with:

  • Assigned Drivers

  • Payment Gateway Providers

  • SMS and Notification Providers

  • Mapping and Navigation Services

  • Cloud Hosting Providers

  • Customer Support Partners

  • Government or Regulatory Authorities when required by law

12. Data Security

We implement reasonable administrative, technical, and organizational safeguards, including:

  • SSL/TLS encryption

  • Secure cloud infrastructure

  • Access controls

  • Encrypted data transmission

  • Security monitoring

  • Regular software updates

Although we strive to protect your information, no method of transmission or storage is completely secure.

13. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain business records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal and regulatory obligations

When information is no longer required, it is securely deleted or anonymized.

14. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion of your account and personal data.

  • Withdraw consent for optional processing.

  • Request a copy of your personal information.

  • Object to certain processing activities.

Requests may be submitted through our support team.

15. Children's Privacy

YatriCare services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take appropriate steps to delete such information.

16. Third-Party Services

Our platform may integrate with trusted third-party providers, including:

  • Google Maps or similar mapping services

  • Firebase

  • Payment gateways

  • Cloud hosting providers

  • SMS and email service providers

  • Analytics providers

These providers process information in accordance with their own privacy policies.

17. Cookies

Our website may use cookies and similar technologies to:

  • Remember user preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

You may manage cookie preferences through your browser settings.

18. International Data Transfers

Where necessary, your information may be processed or stored on secure servers located outside your country, subject to appropriate safeguards and applicable legal requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices.

The updated version will be published on our website with a revised Effective Date. Your continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy.

20. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:

Firmbeginners IT Solutions Private Limited
Brand: YatriCare Cab Service
Godda, Jharkhand – 814133, India

Email: support@yatricare.com