Effective Date: June 18, 2026
Welcome to YatriCare Cab Service, operated by Firmbeginners IT Solutions Private Limited. This Booking & Cancellation Policy explains the terms related to booking, modifying, and cancelling rides through our platform.
1. Booking Policy
Ride Booking
Customers can book rides through the YatriCare mobile application, website, or any authorized booking channel.
Available services may include:
- Local rides
- One-way trips
- Round trips
- Outstation travel
- Airport transfers
- Rental packages
All bookings are subject to driver and vehicle availability.
Booking Confirmation
A booking is confirmed only after:
- Successful submission of the booking request.
- Availability of a driver and vehicle.
- Receipt of a confirmation notification via the app, SMS, WhatsApp, email, or phone call.
Until confirmation is received, the booking request is not guaranteed.
Fare Estimates
The fare shown during booking is an estimate and may vary based on:
- Actual travel distance
- Route changes
- Waiting time
- Traffic conditions
- Toll charges
- Parking fees
- Interstate permits
- Government taxes
- Additional requested stops
The final fare will be calculated according to the completed trip.
Customer Responsibilities
Customers must:
- Provide accurate pickup and destination details.
- Be available at the pickup location on time.
- Keep their registered phone number active for driver communication.
- Ensure that the number of passengers and luggage complies with the selected vehicle's capacity.
Failure to meet these responsibilities may result in delays or cancellation.
2. Booking Modifications
Customers may request changes to:
- Pickup location
- Destination
- Travel date
- Travel time
- Vehicle category
Changes are subject to driver availability and may affect the final fare.
3. Cancellation Policy
Customer Cancellation
Customers may cancel a booking before the ride begins.
Cancellation charges may apply depending on:
- Time of cancellation
- Driver assignment status
- Distance traveled by the driver to the pickup location
- Type of service booked
If no cancellation fee applies, any eligible refund will be processed according to the payment method used.
Driver or Company Cancellation
YatriCare may cancel a booking due to:
- Driver unavailability
- Vehicle breakdown
- Severe weather conditions
- Road closures or government restrictions
- Safety or security concerns
- Operational issues beyond our control
Where possible, we will attempt to arrange an alternative driver or vehicle.
4. No-Show Policy
A booking may be considered a No-Show if:
- The customer cannot be contacted after the driver's arrival.
- The customer fails to arrive at the pickup location within the allowed waiting period.
- Incorrect pickup information is provided.
In such cases, cancellation or waiting charges may apply.
5. Waiting Charges
Drivers may wait for a reasonable period at the pickup location.
Additional waiting charges may apply after the complimentary waiting period, depending on the service type.
6. Refund Policy
Refunds, where applicable, will be processed:
- To the original payment method.
- Within the applicable banking or payment gateway processing timelines.
Certain charges, including tolls, taxes, processing fees, or cancellation fees, may not be refundable where permitted by law.
7. Outstation Bookings
For outstation travel:
- Minimum daily running kilometers may apply.
- Driver allowance may be charged where applicable.
- Toll taxes, parking charges, interstate permits, and entry fees are generally payable by the customer unless explicitly included in the selected package.
8. Force Majeure
YatriCare shall not be held responsible for delays, cancellations, or service interruptions caused by events beyond reasonable control, including:
- Natural disasters
- Floods
- Earthquakes
- Political unrest
- Government restrictions
- Strikes
- Pandemic-related restrictions
- Severe weather
- Road closures
9. Fraudulent Bookings
YatriCare reserves the right to cancel any booking that appears to involve:
- Fraudulent activity
- Fake customer information
- Payment fraud
- Abuse of promotional offers
- Misuse of the platform
Accounts involved in such activities may be suspended or permanently terminated.
10. Policy Updates
YatriCare may update this Booking & Cancellation Policy from time to time. Continued use of our services after changes are published constitutes acceptance of the revised policy.
Contact Us
YatriCare Cab Service
Operated by Firmbeginners IT Solutions Private Limited
Godda, Jharkhand – 814133, India
Email: support@yatricare.com
Website: https://yatricare.com