Effective Date: June 18, 2026
At YatriCare Cab Service, we are committed to providing a safe, respectful, and reliable transportation experience for everyone. These Community Guidelines apply to all users of our platform, including passengers, drivers, and partners.
By using YatriCare, you agree to follow these guidelines.
1. Respect Everyone
Treat drivers, passengers, customer support representatives, and other users with courtesy and respect.
The following behavior is strictly prohibited:
- Harassment or bullying
- Abusive or offensive language
- Threats or intimidation
- Discrimination based on race, religion, gender, nationality, disability, or any other protected characteristic
- Physical violence or inappropriate conduct
2. Safety First
Your safety is our priority.
Users should:
- Verify vehicle and driver details before starting a trip.
- Wear seat belts whenever available.
- Follow all traffic laws and safety instructions.
- Avoid distracting the driver during the journey.
- Report any unsafe behavior immediately through our support channels.
3. Accurate Information
Users must provide accurate information, including:
- Correct name
- Valid phone number
- Accurate pickup and drop-off locations
- Genuine payment information
Providing false or misleading information may result in account suspension.
4. Responsible Use of the Platform
You agree not to:
- Create fake accounts
- Make fraudulent bookings
- Use stolen payment methods
- Abuse promotional offers or referral programs
- Attempt to manipulate fares or booking systems
- Interfere with the platform's operation or security
5. Respect Vehicles and Property
Passengers are expected to:
- Keep vehicles clean.
- Avoid damaging vehicle interiors or equipment.
- Refrain from smoking unless permitted by law and the driver.
- Not leave personal belongings behind.
Any damage caused may result in additional charges.
6. Illegal Activities
The following activities are strictly prohibited:
- Transporting illegal substances
- Carrying prohibited weapons or hazardous materials
- Using the platform for criminal activities
- Human trafficking or unlawful transportation
- Any activity that violates applicable laws
Such incidents may be reported to law enforcement authorities.
7. Driver Conduct
Drivers using the YatriCare platform are expected to:
- Hold valid driving licenses and required permits.
- Maintain clean and roadworthy vehicles.
- Drive safely and responsibly.
- Treat passengers professionally.
- Avoid requesting unauthorized payments outside the platform.
- Respect passenger privacy.
8. Passenger Conduct
Passengers should:
- Arrive on time for scheduled pickups.
- Follow driver instructions related to safety.
- Avoid behavior that could distract or endanger the driver.
- Respect the driver's time and property.
Repeated misconduct may result in account restrictions.
9. Privacy and Confidentiality
Users should respect the privacy of others.
Do not:
- Share another person's personal information without permission.
- Record conversations or videos without consent where prohibited by law.
- Misuse personal contact information obtained through the platform.
10. Reporting Issues
If you experience:
- Unsafe behavior
- Harassment
- Fraud
- Vehicle issues
- Payment disputes
- Lost belongings
Please contact YatriCare Customer Support as soon as possible so we can investigate and assist.
11. Enforcement
Violation of these Community Guidelines may result in one or more of the following actions:
- Warning notice
- Temporary account suspension
- Permanent account termination
- Cancellation of bookings
- Legal action where applicable
YatriCare reserves the right to take appropriate action to protect the safety and integrity of the platform.
12. Changes to the Guidelines
YatriCare may update these Community Guidelines from time to time. Updated versions will be published on our website and mobile application. Continued use of the platform after such updates constitutes acceptance of the revised Guidelines.
Contact Us
YatriCare Cab Service
Operated by Firmbeginners IT Solutions Private Limited
Godda, Jharkhand – 814133, India
Email: support@yatricare.com
Website: https://yatricare.com
By working together and following these guidelines, we can ensure a safe, respectful, and enjoyable experience for everyone using YatriCare Cab Service.