Terms of Service & Operational Agreement
Exhaustive commercial terms, transparent distance slab pricing, dynamic fuel compensation formulas, direct-to-owner UPI settlement, and driver safety guidelines governing all YatriCare platforms.
By accessing, browsing, registering, or fulfilling commercial rides through YatriCare 2.0 (passenger application) or YatriCare Partner (driver/owner application), users, vehicle owners, and driver captains enter into a legally binding operational agreement with Firmbeginners It Solutions Private Limited.
1. Electronic Technology Intermediary Operating Model
Firmbeginners It Solutions Private Limited operates YatriCare as an electronic technology intermediary and digital mobility aggregator. We connect registered passengers seeking passenger transportation with verified commercial transport operators and licensed commercial drivers ("Driver Captains").
• 100% Commercial Yellow-Plate Taxis Only: We strictly prohibit private white-plate vehicles from operating on our platform. Every vehicle is verified through Ministry of Road Transport and Highways (MoRTH) and State RTO databases.
• Independent Commercial Contractors: Driver partners operate as verified independent commercial contractors. Registration on the platform does not establish an employer-employee relationship.
2. Commercial Partner Eligibility & Verification Criteria
To onboard as a Driver Captain or Fleet Owner, applicants must satisfy statutory licensing and documentation requirements:
Valid commercial transport driving badge issued by an authorized Regional Transport Authority (RTA).
Active commercial taxi registration with valid State transport permit and road tax clearance.
Valid vehicle fitness certificate and Pollution Under Control (PUC) certification verified via Vahan.
Valid third-party and passenger passenger liability insurance policy.
3. Transparent Pricing Slabs & 2-Way Fuel Tariff Formulas
Unlike opaque surge pricing, YatriCare calculates transparent ride tariffs using pre-configured distance slabs and live local fuel benchmarks:
• Distance Slabs: City and outstation routes are billed systematically based on clear per-kilometer slabs matching vehicle category (Hatchback, Sedan, SUV, Premium).
• Outstation Deadhead Return Multiplier: For one-way outstation routes where a driver must return to their operational hub without a passenger, a transparent 2-way fuel factor applies to ensure fair driver fuel compensation.
• Vehicle Age Quality Discount: Older commercial vehicles (e.g. 5–8 years) automatically apply a structured quality discount (up to 15%) to maintain price-to-quality fairness for passengers.
4. Direct-to-Owner UPI Settlement Engine (Zero Middleman Custody)
YatriCare operates a decentralized direct settlement architecture:
Upon ride completion, the passenger scans the driver's dynamic UPI QR code or pays via standard UPI (PhonePe, Google Pay, Paytm, BHIM) directly to the vehicle owner's bank account.
Platform software facilitation fees (flat transparent percentage) are settled separately through the driver partner's digital wallet ledger with zero deduction from live passenger cash/UPI.
5. Driver Partner Code of Conduct & Zero Tolerance Policy
- Zero Alcohol & Substance Tolerance: Absolute prohibition of driving under the influence of alcohol, narcotic substances, or prescription drugs impairing motor control. Violation triggers instant permanent blacklist and police reporting.
- Passenger Safety & Non-Discrimination: Mandatory professional conduct, zero harassment, and strict prohibition of fare extortion beyond calculated app totals.
- Route Fidelity: Following navigation coordinates without unauthorized diversions. Unauthorized stops trigger automated dispatch safety alerts.
6. Cancellation Policy Summary & Driver Deadhead Recovery
Full cancellation terms are governed by our dedicated Refund & Cancellation Policy. In summary:
- Grace Window: Free cancellation within 5 minutes of booking (₹0 fee).
- En-Route Cancellation: ₹50 fee, of which 80% (₹40) is transferred directly to the driver for deadhead fuel recovery.
- Arrived Cancellation: ₹100 fee, of which 80% (₹80) is transferred directly to the driver for arrival wait time.
7. Limitation of Liability, Indemnity & Dispute Jurisdiction
To the maximum extent permitted by applicable Indian law:
• Intermediary Shield: Firmbeginners It Solutions Private Limited is not a direct transport operator and is not liable for vehicular collisions, mechanical breakdowns, or loss of passenger personal belongings, all of which remain under the legal liability of the commercial vehicle owner and their insurer.
• Sole Jurisdiction: Any dispute, controversy, or claim arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in Patna, Bihar / Ranchi, Jharkhand, India.