Refund & Cancellation Policy
Fair driver partner deadhead fuel protection, transparent tiered consumer cancellation slabs, and instant digital wallet refund turnaround for all YatriCare city and outstation journeys.
Operating commercial cabs across semi-urban and intercity highways requires substantial upfront fuel and travel commitments by our driver partners. Our cancellation policy protects drivers against unfair deadhead mileage while guaranteeing zero penalties for passengers making quick booking corrections.
1. Tiered Passenger Cancellation Slabs & Driver Fuel Distribution
Cancellation charges are applied strictly based on the elapsed time and driver dispatch milestone. 80% of every cancellation fee is credited directly to the assigned driver partner to cover wasted fuel and dispatch time:
Within First 5 Minutes
Free cancellation within 5 minutes of booking creation or prior to driver partner dispatch confirmation.
Driver In Transit to Pickup
80% (₹40) credited directly to driver partner for deadhead fuel. 20% (₹10) platform telecom facilitation.
Driver Arrived at Pickup Point
80% (₹80) credited directly to driver partner for idle arrival wait time & fuel. 20% (₹20) platform fee.
2. Digital Wallet & Bank Account Refund Timelines
All approved customer refunds are processed through automated digital payment rails:
Refunds credited to the YatriCare 2.0 digital wallet are available immediately for booking future journeys.
Direct source refunds to original PhonePe, Google Pay, or Bank accounts settle within 2 to 4 business hours.
3. Driver-Initiated Cancellations & Passenger Protections
- Zero Penalty for Passenger: If a driver cancels a booking or fails to arrive within the designated ETA, the passenger is charged ₹0 and automatically re-assigned to the next closest available cab.
- Driver Accountability: Unjustified driver-initiated cancellations negatively impact the driver's acceptance rating and trigger temporary dispatch throttling.
- Mechanical Breakdown En-Route: In the rare event of a mid-trip vehicular breakdown, the trip is recalculated strictly up to the breakdown odometer reading, and a replacement cab is dispatched immediately without extra surcharge.
4. Scheduled Advance & Outstation Booking Rules
For scheduled intercity and outstation bookings:
• Up to 2 Hours Prior to Departure: Free cancellation with 100% full refund of any advance booking deposit.
• Within 2 Hours of Scheduled Departure: A flat outstation dispatch retention fee of ₹150 applies to reimburse the assigned commercial vehicle operator for reserving their fleet schedule.
5. Refund Arbitration & 24x7 Customer Support Desk
If you believe a cancellation fee was incorrectly charged due to driver delay, GPS telemetry discrepancy, or app connectivity issues: