Account & Personal Data Deletion Portal
Exhaustive data erasure procedures, in-app account termination workflows, cryptographic credential scrubbing, and Google Play Data Safety compliance standards for all YatriCare users.
In accordance with Google Play Developer Program Policies regarding Account Deletion Requirements and Section 12 of the Digital Personal Data Protection Act, 2023 (DPDPA), users and commercial driver partners have the absolute right to delete their accounts and request complete erasure of personal data at any time.
1. Method 1: Instant In-App Account Deletion Workflow
You can delete your account instantly from within the YatriCare Partner or YatriCare mobile application with zero waiting period:
Open the mobile application and tap the Profile tab in the bottom navigation dock.
Scroll to the bottom of the profile settings and tap on "Delete Account & Erase Data".
Enter your 4-6 digit Security PIN or WhatsApp OTP verification code to confirm ownership.
Your active authentication tokens are invalidated, personal contact numbers are unlinked, profile avatar images are purged, and your device is logged out immediately.
2. Method 2: Web & Email Deletion Request
If you no longer have access to the mobile application or device, you can submit a manual account deletion request via email:
Please include: (1) Registered 10-digit Mobile Number, (2) Full Legal Name, and (3) Explicit confirmation: "Please permanently delete my YatriCare account and personal data."
Manual email requests are verified and processed within 24 to 48 business hours.
3. Data Erasure Scope: What Data is Permanently Purged
- Profile name, avatar photo, and address records.
- Registered mobile number and WhatsApp IDs.
- Uploaded KYC driving license and RC inspection photos.
- Historical live GPS telemetry coordinates and pings.
- Device notification push tokens and active login sessions.
- Completed commercial booking invoices and tax totals.
- Bank UPI payment transaction references (UTR numbers).
- Commission wallet audit ledger records.
- Mandatory under Section 44AA of the Income Tax Act, 1961.
4. Statutory 7-Year Tax & Financial Record Retention (Section 44AA)
In compliance with statutory tax obligations under Indian law, electronic mobility aggregators must preserve financial accounting books, commercial ride invoices, and settlement reference logs for a period of 7 years from the end of the relevant assessment year pursuant to Section 44AA of the Income Tax Act, 1961 and GST statutory rules.
These retained financial records are strictly isolated, access-restricted, and permanently purged automatically upon the expiry of the 7-year statutory limitation period.