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Rider Privacy Policy

24th July 2026

Effective Date: July 24, 2026

YatriCare Cab Services ("YatriCare", "we", "our", or "us") is operated and managed by FirmBeginners IT Solutions Private Limited. We are committed to protecting the privacy and personal information of our riders. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the YatriCare mobile application, website, and related services.

By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Profile Photograph (optional)

  • Gender (optional)

  • Date of Birth (optional)

Location Information

  • Real-time GPS location

  • Pickup location

  • Drop location

  • Saved places (Home, Work, etc.)

Ride Information

  • Ride history

  • Booking details

  • Driver information

  • Route information

  • Trip duration

  • Fare details

  • Payment status

Payment Information

  • Payment method

  • Transaction ID

  • Wallet balance

  • Promotional credits

Note: We do not store your complete debit/credit card details. Payment information is securely processed through authorized payment gateway providers.

Device Information

  • Device model

  • Operating System

  • App Version

  • IP Address

  • Device Identifier

  • Crash Logs

  • Network Information

2. How We Use Your Information

We use your information to:

  • Process ride bookings

  • Connect you with nearby drivers

  • Navigate drivers to pickup and destination locations

  • Process payments

  • Send ride notifications

  • Improve service quality

  • Prevent fraud and misuse

  • Provide customer support

  • Maintain safety and security

  • Comply with legal obligations

  • Analyze platform performance

3. Location Data

YatriCare collects location information to:

  • Find nearby drivers

  • Calculate fares

  • Track rides

  • Improve route accuracy

  • Enhance rider safety

Location data may be collected while the app is in use and, where permitted by your device settings, in the background during an active trip.

4. Information Sharing

We may share your information with:

Drivers

To complete your ride, drivers receive:

  • Your name

  • Pickup location

  • Drop location

  • Contact number (where required)

  • Ride details

Service Providers

We may share information with trusted third-party providers for:

  • Payment processing

  • SMS and email notifications

  • Cloud hosting

  • Analytics

  • Customer support

Legal Authorities

We may disclose information when required by:

  • Law

  • Court order

  • Government authorities

  • Law enforcement agencies

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure servers

  • Data encryption

  • Access controls

  • Firewalls

  • Regular security monitoring

  • Secure authentication mechanisms

While we strive to protect your information, no method of transmission or storage over the Internet is completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Maintain ride history

  • Resolve disputes

  • Prevent fraud

  • Comply with applicable legal and regulatory requirements

When data is no longer required, it is securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Update or correct inaccurate information

  • Request deletion of your account and personal data

  • Withdraw consent where applicable

  • Request a copy of your personal data

  • Object to certain processing activities

Some requests may be limited where retention is required by law or for legitimate business purposes.

8. Cookies and Similar Technologies

Our website and application may use cookies and similar technologies to:

  • Improve user experience

  • Remember preferences

  • Analyze traffic

  • Enhance security

  • Measure application performance

You can manage cookie preferences through your browser settings where applicable.

9. Children's Privacy

YatriCare services are intended for individuals who are legally eligible to use ride-hailing services under applicable laws. We do not knowingly collect personal information from children without appropriate authorization.

10. Third-Party Services

Our platform may integrate with third-party services including:

  • Payment gateways

  • Maps and navigation providers

  • Cloud infrastructure providers

  • Analytics services

  • Communication service providers

These third parties operate under their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published within the application or on our website. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

FirmBeginners IT Solutions Private Limited

YatriCare Cab Services – Privacy Team

Email: support@yatricare.com

Website: https://yatricare.com