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Driver Privacy Policy

24th July 2026

Effective Date: July 24, 2026

YatriCare Cab Services ("YatriCare", "we", "our", or "us") is operated and managed by FirmBeginners IT Solutions Private Limited. This Driver Privacy Policy explains how we collect, use, store, disclose, and protect the personal information of drivers ("Driver", "you", or "your") who use the YatriCare Driver App, website, and related services.

By registering as a driver or using the YatriCare Driver App, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Residential Address

  • Date of Birth

  • Gender (optional)

  • Profile Photograph

  • Emergency Contact Details

Identity Verification Information

To verify your eligibility to provide transportation services, we may collect:

  • Government-issued Identity Proof

  • Driving License

  • Vehicle Registration Certificate (RC)

  • Insurance Certificate

  • Vehicle Permit

  • Pollution Under Control (PUC) Certificate (where applicable)

  • Bank Account Details for payouts

  • Tax information (where required by law)

Vehicle Information

  • Vehicle Make and Model

  • Registration Number

  • Vehicle Color

  • Vehicle Category

  • Seating Capacity

  • Vehicle Images

  • Vehicle Inspection Details

Location Information

  • Real-time GPS location

  • Pickup and drop locations

  • Trip routes

  • Driver online/offline status

  • Background location during active rides

Ride Information

  • Trip history

  • Ride requests

  • Accepted and cancelled rides

  • Earnings

  • Incentives and bonuses

  • Ratings and reviews

  • Customer feedback

Device Information

  • Device Model

  • Operating System

  • Device Identifier

  • IP Address

  • App Version

  • Crash Reports

  • Network Information

2. How We Use Your Information

Your information is used to:

  • Verify your identity and driving eligibility

  • Create and manage your driver account

  • Match you with nearby riders

  • Process ride requests

  • Calculate fares and earnings

  • Process driver payouts

  • Provide customer and driver support

  • Improve platform performance

  • Ensure safety and fraud prevention

  • Monitor compliance with platform policies

  • Communicate important service updates

  • Meet legal and regulatory obligations

3. Location Data

The Driver App collects precise location information to:

  • Match drivers with nearby ride requests

  • Navigate to pickup and destination locations

  • Calculate trip distance and fare

  • Monitor trip progress

  • Improve rider safety

  • Detect fraudulent activities

  • Support emergency assistance when necessary

Location data may be collected while the Driver App is running and during active trips, subject to your device permissions.

4. Information Sharing

We may share your information with:

Riders

To facilitate rides, riders may see:

  • Your first name

  • Profile photo

  • Vehicle details

  • Vehicle registration number

  • Driver rating

  • Estimated arrival time

  • Live trip location during the ride

Service Providers

We may share limited information with trusted providers for:

  • Payment processing

  • Identity verification

  • Cloud hosting

  • SMS and email delivery

  • Customer support

  • Analytics and fraud prevention

Legal Authorities

We may disclose information when required by applicable laws, regulations, court orders, or requests from government or law enforcement authorities.

5. Driver Earnings and Payments

To process driver earnings, we may collect and securely store:

  • Bank account details

  • UPI ID (where applicable)

  • Payment history

  • Commission records

  • Incentive information

  • Tax-related details where legally required

Financial information is processed using secure payment systems.

6. Data Security

We implement industry-standard security measures, including:

  • Encryption of sensitive data

  • Secure servers

  • Access controls

  • Authentication mechanisms

  • Regular security monitoring

  • Secure data storage practices

Although we take reasonable precautions, no electronic transmission or storage system is completely secure.

7. Data Retention

We retain driver information only as long as necessary to:

  • Maintain your account

  • Process payments

  • Resolve disputes

  • Investigate fraud or safety concerns

  • Comply with tax, legal, and regulatory obligations

Data that is no longer required is securely deleted or anonymized where appropriate.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your account details

  • Request deletion of your account

  • Request a copy of your personal data

  • Withdraw consent where applicable

  • Object to certain data processing activities

Some information may be retained where required by law or for legitimate business purposes.

9. Cookies and Similar Technologies

Our website and driver platform may use cookies and similar technologies to:

  • Improve user experience

  • Remember preferences

  • Analyze platform performance

  • Enhance security

  • Support authentication

10. Third-Party Services

The Driver App may integrate with third-party services including:

  • Maps and navigation providers

  • Payment gateways

  • Cloud hosting providers

  • Analytics platforms

  • Identity verification providers

  • Communication service providers

These providers operate under their own privacy policies.

11. Changes to This Privacy Policy

We may update this Driver Privacy Policy from time to time. Any changes will be posted within the Driver App or on our website. Continued use of the platform after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions regarding this Driver Privacy Policy, please contact:

FirmBeginners IT Solutions Private Limited

YatriCare Cab Services – Privacy Team

Email: support@yatricare.com

Website: https://yatricare.com